Vanessa Ellis
Executive General Manager Customer Experience at Auckland Transport
Vanessa Ellis is an experienced executive leader with a consistent track record of building high performing teams and achieving commercial targets in public and private sectors. She has successfully led large scale investment and organisation-wide transformation programmes and diverse teams. Vanessa is currently a member of Auckland Transport’s executive team and was appointed in late 2018 to lead a key organisation priority to be more responsive to the public and improve the everyday experiences of people travelling. She also has responsibility for the Customer Experience Division of 350 awesome people, including market analytics, customer services, digital channels, product owners, human centred design team, marketing, road safety and active modes teams.
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