Through leadership development, coaching, and open communication, Plan Group has fostered a culture where employees feel empowered, connected, and motivated to succeed. These initiatives have enhanced the employee experience, strengthened team dynamics, and improved overall business performance.
The Background
Plan Group is a commercial construction company operating across Australia, delivering innovative fit-out, refurbishment, and construction solutions. With a strong people-first ethos, Plan Group has built its reputation on quality, collaboration, and long-term client success
The Challenge
Plan Group recognised the powerful link between culture and performance. While the company had achieved success in the market, leaders saw an opportunity to further strengthen leadership behaviours and create a consistent, constructive culture across all levels of the business. They sought a clear roadmap to embed constructive thinking and behaviours into the organisation’s DNA.
The Approach
n 2023, Plan Group partnered with Human Synergistics to gain a deep understanding of its culture and leadership practices. Using the Organisational Culture Inventory® (OCI), Organisational Effectiveness Inventory® (OEI), and Life Styles Inventory™ (LSI), the business was able to:
- Assess its current culture and leadership styles
- Identify areas of strength and opportunities for growth
- Build a roadmap for embedding constructive behaviours across the business
The program included leadership development workshops, one-on-one coaching, and a focus on transparent communication. Leaders modelled constructive behaviours, encouraging empowerment, collaboration, and connection throughout the organisation.
The Results
Plan Group’s investment in culture has delivered significant outcomes:
- Improved employee experience and engagement
- Stronger team dynamics and collaboration
- Greater alignment between leadership behaviour and organisational goals
- Enhanced business performance and resilience
Sustaining the Change
Rather than treating culture as a one-off initiative, Plan Group has committed to continuous development. Regular re-measurement using the OCI, ongoing LSI development, and accreditations ensure progress is sustained. Internal programs now help leaders and teams stay aligned with constructive behaviours and adapt to new challenges.
2025 Culture Award
In 2025, Human Synergistics awarded Plan Group the CULTURAL TRANSFORMATION AWARD.
Each year Human Synergistics celebrate the Cultural Transformation and Sustainability achievements of high performing organisations and these are announced at our Culture & Leadership Conference annually.
Culture Transformation and Sustainability Awards recognise those organisations which have created a Constructive Culture or sustained a Constructive Culture on a subsequent remeasure using the Organisational Culture Inventory® (OCI).
All constructive styles are over the 50th percentile, defensive styles are averaging below the 50th percentile and the aim is to sustain or increase constructive expectations along with reductions in defensive expectations.
Key Insights
- Embedding culture is not a one-off initiative, but a continuous journey.
- Leadership modelling and coaching are critical for cultural change.
- Measuring progress with tools like the OCI and LSI provides clarity and momentum.
Download PDF Case Study here.
For more information :
For more information – Human Synergistics
www.human-synergistics.com.au