MasterCard Worldwide is a leading global credit card payments company.
The Organisational Culture Inventory™ (OCI) and Leadership/Impact™ (L/I) were used to develop individual, team and company wide plans focusing on achieving the behavioural change needed to move MasterCard towards its preferred culture. Additionally, systems, structures and symbols were redesigned to align with the preferred culture, so that positive behaviour would be reinforced.
As a result of this focussed effort, MasterCard Australia increased its market share of total credit cards in Australia from 29% to 40% between 2002 and 2005.
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Culture Survey Results
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| Industry | Financial Services |
| Customers | National Network (Australia & New Zealand) |
| People | 70 |
| Assets | N/A |
| Revenue | N/A |
| CEO | Leigh Clapham — Senior Vice-President and General Manager, Australasia |
| Internal Change Agents | Leigh Clapham; Leadership Team |
| External Change Agents | Peter Fuda — PCD |
| HSI Tools Used | Organisational Culture Inventory™ (OCI) (Preferred and actual); Leadership/Impact™ (L/I) |
| Outcomes | Increased service quality, role clarity, successful pitches, market share and global employee engagement survey results |
Contact
Auckland
Neil McGregor
Senior Consultant
Ph: +64 9 309 9010
E-mail: neil@hsnz.co.nz
Wellington
Pam Wilson
Senior Consultant
Ph: +64 4 470 7700
E-mail: pam@hsnz.co.nz
Melbourne
Quentin Lawler
Client Service Manager
Ph: +61 (0)3 9675 0100
E-mail: lawler@human-synergistics.com.au
Sydney
Mary Megalaa
Business Development Manager
Ph: +61 (0)2 9271 5900
E-mail: mary@human-synergistics.com.au
© Human Synergistics InternationalResearch and Development by Robert A. Cooke Ph.D. and J. Clayton Lafferty Ph.D.. |
Human Synergistics Australia Pty Ltd
Sydney NSW — Phone: +61 2 9271 5900 |
Human Synergistics New Zealand Ltd
Wellington — Phone: +64 4 470 7700 |