Owned by the Victorian Government, Melbourne Water is responsible for the city’s water supply catchments, sewage facilities, waterways and major drainage systems. It is also responsible for providing innovative solutions to the pressing challenges of drought, climate change and metropolitan expansion.
To ensure that Melbourne Water can continue to deliver innovative responses to these challenges and meet community expectations, it was vital that they embrace a Constructive culture in each area of the organisation. This involved not only delivering technical excellence but also focusing on the behaviours required through initiatives such as the Leadership Development Program that reinforced the organisation’s sustainable culture and supported their leaders in being role models of Constructive behaviours.
This transformation has lead to excellent attraction and retention rates, creativity and increased energy in their employees, as well as laying the foundation for a signifi cant increase in their capital program over the next few years.
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Culture Survey Results
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| Industry | Water |
| Customers | Customers include the retail water companies and government agencies. The people of Melbourne utilise Melbourne Water’s assets including waterways, dams and treatment plants. |
| People | 730 |
| Assets | $8.7 billion |
| Revenue | 594.8 million |
| CEO | Rob Skinner |
| Internal Change Agents | — |
| External Change Agents | Ian Pimblett |
| HSI Tools Used | Organisational Culture Inventory™ (OCI) (Preferred and actual); Organisational Effectiveness Inventory™ (OEI); Life Styles Inventory™ 1&2 (LSI); Leadership/Impact™ (L/I) |
| Outcomes | Excellent attraction and retention rates during a period of drought, climate change and increased community expectations. Low turnover; low levels of absenteeism |
Contact
Auckland
Neil McGregor
Senior Consultant
Ph: +64 9 309 9010
E-mail: neil@hsnz.co.nz
Wellington
Pam Wilson
Senior Consultant
Ph: +64 4 470 7700
E-mail: pam@hsnz.co.nz
Melbourne
Quentin Lawler
Client Service Manager
Ph: +61 (0)3 9675 0100
E-mail: lawler@human-synergistics.com.au
Sydney
Ronelle Pratt
Business Development Manager
Ph: +61 (0)2 9271 5900
E-mail: Ronelle@human-synergistics.com.au
© Human Synergistics InternationalResearch and Development by Robert A. Cooke Ph.D. and J. Clayton Lafferty Ph.D.. |
Human Synergistics Australia Pty Ltd
Sydney NSW — Phone: +61 2 9271 5900 |
Human Synergistics New Zealand Ltd
Wellington — Phone: +64 4 470 7700 |

