The Culture Transformation Achievement Award

South East Water one of Melbourne’s 3 water retailers. In a time when most businesses are encouraging consumers to buy more, SE Water is trying to get customers to use less of their product!

Despite political and social challenges, SE Water continues to build a constructive culture that supports the growth of their business and customer service reputation.

A number of key initiatives have contributed to their culture change including: leadership development, communication and feedback, and an innovation programme – all significantly contributing to the realisation of SE Water’s Towards 2015 Vision.

Download the Case Study

Culture Survey Results

Organisational Culture Inventory Test (2005) southeastwater Test Circumplex
Organisational Culture Inventory Re-Test (2007) southeastwater Retest Circumplex

Click circumplexes to enlarge.

IndustryUtilities
Customers 1.3 Million
People 435
Assets$1.3 billion
Revenue$378 million
CEODennis Cavagna – Managing Director
Internal Change AgentsJacqui Andrews; Russell Eddington; Senior Executive Team
External Change AgentsIan Shrives
HSI Tools UsedOrganisational Culture Inventory™ (OCI) (Preferred and Actual);
Organisational Effectiveness Inventory™ (OEI),
Life Styles Inventory™ 1 & 2 (LSI)
OutcomesIncreased staff awareness, understating and engagement in delivering corporate strategy;
strong success in initiating and implementing staff led innovation and workplace improvement initiatives;
increased focus on customer;
increased brand awareness

Contact

Auckland

Neil McGregor
Senior Consultant
Ph: +64 9 309 9010
E-mail: neil@hsnz.co.nz

Wellington

Pam Wilson
Senior Consultant
Ph: +64 4 470 7700
E-mail: pam@hsnz.co.nz

Melbourne

Quentin Lawler
Client Service Manager
Ph: +61 (0)3 9675 0100
E-mail: lawler@human-synergistics.com.au

Sydney

Mary Megalaa
Business Development Manager
Ph: +61 (0)2 9271 5900
E-mail: mary@human-synergistics.com.au


® 2006 Human Synergistics (NZ) Ltd

© Human Synergistics International

Research and Development by Robert A. Cooke Ph.D. and J. Clayton Lafferty Ph.D..

Human Synergistics Australia Pty Ltd

Sydney NSW — Phone: +61 2 9271 5900
Melbourne VIC — Phone: +61 3 9675 0100
www.human-synergistics.com.au

Human Synergistics New Zealand Ltd

Wellington — Phone: +64 4 470 7700
Auckland — Phone: +64 9 309 9010
www.hsnz.co.nz