South East Water one of Melbourne’s 3 water retailers. In a time when most businesses are encouraging consumers to buy more, SE Water is trying to get customers to use less of their product!
Despite political and social challenges, SE Water continues to build a constructive culture that supports the growth of their business and customer service reputation.
A number of key initiatives have contributed to their culture change including: leadership development, communication and feedback, and an innovation programme – all significantly contributing to the realisation of SE Water’s Towards 2015 Vision.
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Culture Survey Results
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| Industry | Utilities |
| Customers | 1.3 Million |
| People | 435 |
| Assets | $1.3 billion |
| Revenue | $378 million |
| CEO | Dennis Cavagna – Managing Director |
| Internal Change Agents | Jacqui Andrews; Russell Eddington; Senior Executive Team |
| External Change Agents | Ian Shrives |
| HSI Tools Used | Organisational Culture Inventory™ (OCI) (Preferred and Actual); Organisational Effectiveness Inventory™ (OEI), Life Styles Inventory™ 1 & 2 (LSI) |
| Outcomes | Increased staff awareness, understating and engagement in delivering corporate strategy; strong success in initiating and implementing staff led innovation and workplace improvement initiatives; increased focus on customer; increased brand awareness |
Contact
Auckland
Neil McGregor
Senior Consultant
Ph: +64 9 309 9010
E-mail: neil@hsnz.co.nz
Wellington
Pam Wilson
Senior Consultant
Ph: +64 4 470 7700
E-mail: pam@hsnz.co.nz
Melbourne
Quentin Lawler
Client Service Manager
Ph: +61 (0)3 9675 0100
E-mail: lawler@human-synergistics.com.au
Sydney
Mary Megalaa
Business Development Manager
Ph: +61 (0)2 9271 5900
E-mail: mary@human-synergistics.com.au
© Human Synergistics InternationalResearch and Development by Robert A. Cooke Ph.D. and J. Clayton Lafferty Ph.D.. |
Human Synergistics Australia Pty Ltd
Sydney NSW — Phone: +61 2 9271 5900 |
Human Synergistics New Zealand Ltd
Wellington — Phone: +64 4 470 7700 |

