Culture Survey Results
Click circumplexes to enlarge.
| Industry | Plumbing |
| Customers | Trade and Retail |
| People | more than 450 |
| Assets | more than $70 million |
| Revenue | more than $200 million |
| CEO | Alister Lawrence |
| Internal Change Agents | 90% of management team |
| External Change Agents | Peter Crellin, Performance Edge |
| HSI Tools Used | Organisational Culture Inventory™ (OCI) (Preferred and Actual); Organisational Effectiveness Inventory™ (OEI); Life Styles Inventory 1&2™ (LSI) |
| Outcomes | The company has achieved solid progress on a number of fronts in the 3 years since starting its cultural transformation. These include higher revenue, increased profit, increased market-share, greater satisfaction for staff and customers, lower staff-turnover, better teamwork and increased empowerment. The Performance Edge programme is one of a raft of initiatives employed by the company to achieve these improvements. There is no doubt that the Human Synergistics tools have made a major contribution to the results to date |
Contact
Auckland
Neil McGregor
Senior Consultant
Ph: +64 9 309 9010
E-mail: neil@hsnz.co.nz
Wellington
Pam Wilson
Senior Consultant
Ph: +64 4 470 7700
E-mail: pam@hsnz.co.nz
Melbourne
Quentin Lawler
Client Service Manager
Ph: +61 (0)3 9675 0100
E-mail: lawler@human-synergistics.com.au
Sydney
Ronelle Pratt
Business Development Manager
Ph: +61 (0)2 9271 5900
E-mail: Ronelle@human-synergistics.com.au
© Human Synergistics InternationalResearch and Development by Robert A. Cooke Ph.D. and J. Clayton Lafferty Ph.D.. |
Human Synergistics Australia Pty Ltd
Sydney NSW — Phone: +61 2 9271 5900 |
Human Synergistics New Zealand Ltd
Wellington — Phone: +64 4 470 7700 |