The Culture Transformation Achievement Award

The 3rd New Zealand Conference on Culture & Leadership

The 3rd New Zealand Conference on Culture & Leadership (Keep Your Promises by Leading a Constructive Culture) was held in Wellington and Auckland in November 2007.

At this conference, we launched the CSSS (Customer Service Styles Survey) and explored the important role that culture and leadership plays in delivering a positive customer experience.

Speakers included:

Robyn Elston — General Manager Operations, AMP Financial Services. Get Robyn's presentation.
David Chote — General Manager Distribution, AMP Financial Services. Get David's presentation.
Terry McLauglin — Executive Director, Audit New Zealand. Get Terry's presentation.
Mark Campbell — General Manager, HR & Corporate Affairs, DB Breweries. Get Mark's presentation.
Anthony Grayson — General Manager, Corporate & Institutional Banking Bank of New Zealand. Get Anthony's presentation.
Shaun McCarthy, Pam Wilson, and Neil McGregor — Human Synergistics. Get Shaun's presentation.

Award Winners

Award Photograph of Business Services Branch: MED

Business Services Branch: MED

Award Photograph of Bank of New Zealand

Bank of New Zealand

Award Photograph of AMP New Zealand

AMP New Zealand

Award Photograph of MARAC

MARAC

Award Photograph of Plumbing World

Plumbing World

Photographs from the Wellington Conference

Award Photograph of

Terry McLaughlin

Award Photograph of

Mark Campbell

Award Photograph of

Robyn Elston

Award Photograph of

Pam Wilson

Award Photograph of

Attendees

Award Photograph of

Attendees

Award Photograph of

Kim and Jennifer at the Registration Desk

Award Photograph of

The Registration Desk

Photographs from the Auckland Conference

Award Photograph of

Shaun McCarthy

Award Photograph of

David Chote

Award Photograph of

The Crowd

Award Photograph of

Neil McGregor (centre)

Award Photograph of

Peter Crellin (right) - the external change agent for Plumbing World.

Award Photograph of

Neil McGregor

Award Photograph of

View from the Hilton

Contact

Auckland

Neil McGregor
Senior Consultant
Ph: +64 9 309 9010
E-mail: neil@hsnz.co.nz

Wellington

Pam Wilson
Senior Consultant
Ph: +64 4 470 7700
E-mail: pam@hsnz.co.nz

Melbourne

Quentin Lawler
Client Service Manager
Ph: +61 (0)3 9675 0100
E-mail: lawler@human-synergistics.com.au

Sydney

Mary Megalaa
Business Development Manager
Ph: +61 (0)2 9271 5900
E-mail: mary@human-synergistics.com.au

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® 2006 Human Synergistics (NZ) Ltd

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Research and Development by Robert A. Cooke Ph.D. and J. Clayton Lafferty Ph.D..

Human Synergistics Australia Pty Ltd

Sydney NSW — Phone: +61 2 9271 5900
Melbourne VIC — Phone: +61 3 9675 0100
www.human-synergistics.com.au

Human Synergistics New Zealand Ltd

Wellington — Phone: +64 4 470 7700
Auckland — Phone: +64 9 309 9010
www.hsnz.co.nz