Yarra Valley Water is one of Melbourne’s three water utilities.
A strong new vision from the CEO guided the development of the change initiatives, which focused around continuous improvement in customer service, building a high performance business culture, creating improvements in efficiency and reducing the organisation’s impact on the environment.
By 2005, the Organisational Culture Inventory™ (OCI) re-test showed how these initiatives had helped transform Yarra Valley Water from a Defensive, old-style public service instrument into a dynamic, energised organisation.
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Culture Survey Results
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| Industry | Utilities — Water |
| Customers | 1.6 million |
| People | 395 |
| Assets | $1.3 billion |
| Revenue | 381.5 million |
| CEO | Tony Kelly |
| Internal Change Agents | Anne Farquhar, General Manager HR; Senior Executive Team |
| External Change Agents | Ian Pimblett — Strategic Growth Pty Ltd |
| HSI Tools Used | Organisational Culture Inventory™ (OCI) (Preferred and actual); Organisational Effectiveness Inventory™ (OEI); Life Styles Inventory™ 1&2 (LSI) |
| Outcomes | Increased staff satisfaction, retention and engagement; increased efficiency and customer service. |
Contact
Auckland
Neil McGregor
Senior Consultant
Ph: +64 9 309 9010
E-mail: neil@hsnz.co.nz
Wellington
Pam Wilson
Senior Consultant
Ph: +64 4 470 7700
E-mail: pam@hsnz.co.nz
Melbourne
Quentin Lawler
Client Service Manager
Ph: +61 (0)3 9675 0100
E-mail: lawler@human-synergistics.com.au
Sydney
Mary Megalaa
Business Development Manager
Ph: +61 (0)2 9271 5900
E-mail: mary@human-synergistics.com.au
© Human Synergistics InternationalResearch and Development by Robert A. Cooke Ph.D. and J. Clayton Lafferty Ph.D.. |
Human Synergistics Australia Pty Ltd
Sydney NSW — Phone: +61 2 9271 5900 |
Human Synergistics New Zealand Ltd
Wellington — Phone: +64 4 470 7700 |