SX Trailers is the biggest distributor of new and used semi-trailers in New South Wales.
Over the past seven years, it has used the opportunity of the business being passed from father to son to redefine its business strategy, vision and goals and to embrace new opportunities. A focus on measuring and improving its culture has been integral to this process.
SX Trailers is moving away from strong Aggressive / Defensive behaviours towards a more constructive culture, resulting in enhanced role clarity and better internal communication leading to improved customer service.
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Culture Survey Results
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| Industry | Retail & Services |
| Customers | New South Wales |
| People | N/A |
| Assets | N/A |
| Revenue | N/A |
| CEO | Shane Davies |
| Internal Change Agents | N/A |
| External Change Agents | Peter Ivett — Vivente |
| HSI Tools Used | Organisational Culture Inventory™(OCI) (Preferred and Actual); Life Styles Inventory™ 1&2 (LSI) |
| Outcomes | Increase role clarity and communication leading to improved customer service. |
Contact
Auckland
Neil McGregor
Senior Consultant
Ph: +64 9 309 9010
E-mail: neil@hsnz.co.nz
Wellington
Pam Wilson
Senior Consultant
Ph: +64 4 470 7700
E-mail: pam@hsnz.co.nz
Melbourne
Quentin Lawler
Client Service Manager
Ph: +61 (0)3 9675 0100
E-mail: lawler@human-synergistics.com.au
Sydney
Mary Megalaa
Business Development Manager
Ph: +61 (0)2 9271 5900
E-mail: mary@human-synergistics.com.au
© Human Synergistics InternationalResearch and Development by Robert A. Cooke Ph.D. and J. Clayton Lafferty Ph.D.. |
Human Synergistics Australia Pty Ltd
Sydney NSW — Phone: +61 2 9271 5900 |
Human Synergistics New Zealand Ltd
Wellington — Phone: +64 4 470 7700 |