Balmain Leagues Club is a ‘not for profit’ organisation, with its revenue distributed back to members through the club’s services and its support and development of rugby league, specifically the Wests Tigers team.
Underpinning the Club’s transformation strategy was a focus on training the Executive Team and Duty Managers in new behaviours and engaging them to develop an adaptable, high performance culture that supported and encouraged constructive thinking and behaviour throughout the Club.
A key outcome for Balmain was its increased ability to adapt to its external environment and manage change. Despite tough external conditions, Balmain Leagues Club has gone from a virtual hand-to-mouth existence to becoming a strategically responsive, thriving organisation.
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Culture Survey Results
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| Industry | Hospitality – Clubs |
| Customers | 35,000 per month |
| People | 100 |
| Assets | $25 million |
| Revenue | $18 million per annum |
| CEO | Danny Munk (1995 – 2006); Tim Camiller (2006 – Present) |
| Internal Change Agents | Wayne Forrest; Executive Team; Duty Managers |
| External Change Agents | Roma Gaster — Karibu Education International Pty Ltd |
| HSI Tools Used | Organisational Culture Inventory™ (OCI) (Preferred and actual); Organisational Effectiveness Inventory™ (OEI); Life Styles Inventory™ 1&2 (LSI); Leadership/Impact™ (L/I) |
| Outcomes | Business growth, decrease in operating costs, increased staff retention and satisfaction, increased brand currency. |
Contact
Auckland
Neil McGregor
Senior Consultant
Ph: +64 9 309 9010
E-mail: neil@hsnz.co.nz
Wellington
Pam Wilson
Senior Consultant
Ph: +64 4 470 7700
E-mail: pam@hsnz.co.nz
Melbourne
Quentin Lawler
Client Service Manager
Ph: +61 (0)3 9675 0100
E-mail: lawler@human-synergistics.com.au
Sydney
Mary Megalaa
Business Development Manager
Ph: +61 (0)2 9271 5900
E-mail: mary@human-synergistics.com.au
© Human Synergistics InternationalResearch and Development by Robert A. Cooke Ph.D. and J. Clayton Lafferty Ph.D.. |
Human Synergistics Australia Pty Ltd
Sydney NSW — Phone: +61 2 9271 5900 |
Human Synergistics New Zealand Ltd
Wellington — Phone: +64 4 470 7700 |

