Making sure you get our email

To help ensure that email from Human Synergistics is not accidentally treated as spam by your ISP or web-based mail service follow the simple steps outlined below.

Below are instructions for the most common mail programs/services - Outlook, Gmail, Hotmail and Yahoo! Mail web mail.

We send most of our regular email from two main addresses: updates@human-synergistics.com.au and reminders@human-synergistics.com.au

Yahoo! Mail

First, check if our emails are getting stuck in your Yahoo Bulk or Spam folder.
If our emails are in your spam or bulk folder:

• Select or open the email
• Click the "Not Spam" button.

Then, set up a filter to ensure our emails go directly to your inbox.

• In your webmail service, click "Options" in the upper right hand corner.
• Select Filters
• Click the "Add" button.
• Update the "From header:" rule with the following 2 pieces of information: "contains" and "updates@human-synergistics.com.au". (This tells Yahoo to identify our emails based on its From address. )
• Click the Choose Folder pull down menu and select "inbox".
• Click the "Add Filter" button.
• Repeat this process for the reminders@human-synergistics.com.au

Finally, check to see if our email addresses are in your "Blocked Addresses" list.

• Click "options" in the upper right hand corner
• Then click "Block addresses"
• If you see updates@human-synergistics.com.au or reminders@human-synergistics.com.au on this list, select the email address and click the "Remove Block" button.

Outlook

To add human-synergistics.com.au addresses to your Safe Senders list:

• On the Tools menu, click "Options".
• On the Preferences tab, click "Junk E-mail".
• On the Safe Senders tab, click "Add".
• In the Add address, put @human-synergistics.com.au
• Click OK.

Alternatively, if one of our emails is in your inbox or Spam/Junk-Email folder:

• Select or open the email
• On the Actions menu, click "Junk E-mail".
• Then select "Add senders domain to safe senders list" or "Add sender to safe senders list"

Note that if you are using Outlook in a workplace, it's likely that there is spam filtering occurring at the network level. Talk to your network administrator about adding human-synergistics.com.au to your organisation's email whitelist.

Hotmail

To add our email address to your Safe List:

• Open your mailbox and click "Options" (upper right hand corner).
• Under the the "Junk E-Mail " heading click "Safe and blocked senders".
• Click "Safe senders"
• Enter human-synergistics.com.au into the dialog box titled "Sender or domain to mark as safe"
• Then click the "Add to list" button

If our emails currently appear in your Junk Email Folder

• open the email and click the "Mark as safe" link.

Finally, check to see if our email address is in your Blocked Senders list.

• Open your mailbox and click "Options" (upper right hand corner).
• Under the the "Junk E-Mail " heading click "Safe and blocked senders".
• Click "Blocked senders"
• If you see updates@human-synergistics.com.au or reminders@human-synergistics.com.au on the list of blocked senders, select the email address and click the "Remove from list" button.

Gmail

First, add our email addresses to your to your Gmail Contacts List:

• Click Contacts along the left side of any Gmail page.
• Click Create Contact.
• Copy and paste our email address, reminders@human-synergistics.com.au into the primary email address dialog box.
• Click Save.
• Then repeat this process for updates@human-synergistics.com.au

If any of our emails currently appear in your Spam folder.

• Click Spam along the left side of any Gmail page.
• Select the checkbox next to our email.
• Click the "Not Spam" button at the top