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Pam Wilson
Consultant
Pam
is a senior consultant in our Wellington office. She has considerable
international experience in behaviour change and organisational development
in the financial services industry. Her experience with banks and insurance
companies in New Zealand, Australia, Singapore and India has given her a
thorough understanding of the levers that support behaviour change.
For the past 4 years Pam has consulted with clients
throughout the Asia-Pacific region to develop their sales and service
culture, which has reinforced her belief that leadership is the essential
factor in achieving success. She has worked with, and facilitated, all
levels from senior management to frontline groups.
Prior to becoming a consultant Pam had extensive
experience in a large financial organisation, managing internal
organisational change projects including the national implementation of a
sales and service culture change program, organisation-wide training
roll-outs, development and implementation of a recognition program and
performance management system. She also coached senior management in their
effective use of the tools.
Pam holds a Bachelor of Arts degree from the University
of Canterbury and a Diploma and Certificate of Teaching.

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